15th February 2011

Malta International Airport welcomes the announcement earlier today that it is one of the top performing airports in the annual ACI Airport Service Quality (ASQ) passenger survey, by placing first airport in Europe across all categories.

Commenting about this achievement, Malta Airport Chief Executive Officer Julian Jaeger said that once again, the airport’s continuous investment in enhancing service levels has reaped the desired results, and has not only been recognised by the industry through the Airport of the Year Award last year, but now also through the direct input from passengers.

Mr Jaeger also commented on the other important placing achieved by Malta Airport in this survey, which is that of fourth best airport in the world in the 2 – 5 million passengers category. “This prestigious placing in the world’s leading Airport Passenger Survey is a sign that we’re on the right track to ensure that the passenger experience at Malta International Airport is a positive one and is recognised by the passengers themselves.”

He said that whilst one has to admit that in surveys such as the ASQ, small airports are at an advantage, one cannot diminish the great feat achieved by Malta Airport in placing first across all airport categories in Europe. He added that one has to see this achievement in the context of the fact that the high service levels were maintained while managing a 12.9% increase in passenger movements during 2010, resulting in a record year of 3.29 million passengers.

 
“Over the past years, Malta International Airport has garnered a number of prestigious awards including the ACI Best Airport in Europe in the 1-5 million passengers category, as well as various top placing in previous editions of the ASQ Passenger Survey.”

He concluded by stating that these achievements were due to the commitment of all MIA employees as well as to the hard work of all other stakeholders present at the airport. “Our commitment to the tourism industry in the Maltese Islands as well as the ongoing process of diversification in our operations is a sign that Malta International Airport has adopted a pro-active attitude to the ever-changing nature of the aviation industry.”